Care Coordinators

 

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Role Of Service

Care Coordinators provide non-clinical care to patients by delivering personalised care and ensuring patients are invited in for routine appointments.

Care Coordinators will contact you via text, email or phone call to book you in for the following appointments:

  • ADHD medication reviews
  • Gestational diabetes annual reviews
  • Shingles vaccinations
  • PSA monitoring blood tests

Care Coordinators also monitor fast track or 2 week wait suspected cancer referrals to ensure patients are seen within timeframe and then continue to monitor the progress of this referral.

When a patient is unfortunately diagnosed with cancer, our care coordinators will contact the patient around the 3 month mark to ensure they are aware of the support available and will be a point of contact for these patients, should they need any primary care level support. They will also contact these patients between 9 to 12 months after their diagnosis to book them in for a review with their GP.

How to get in contact with a Care Coordinator:

If you have an open fast track referral and do not know what is happening, please begin by contacting the hospital for an update. If you are unable to contact them or unable to get an update, let a receptionist at your GP surgery know and a care coordinator will look into this for you and give you an update as soon as they can.

If you have been diagnosed with cancer and would like support on services available to you, please let a receptionist at your GP know and a care coordinator will get in touch.

Please note, care coordinators are not medically trained and can therefore only help you with non-medical support. If you need support with a medical related problem please book an appointment with your GP or contact your hospital care providers.

 

Care Navigator team members